The tour price includes everything listed under “What’s Included” on the tour page (transportation, English-speaking guide, entrance fees, meals when specified, etc.). Items listed under “Not Included” (international flights, travel insurance, personal expenses, gratuities, optional activities) are your responsibility.

Yes — comprehensive travel insurance is mandatory for all our tours. It must cover trip cancellation/interruption, medical expenses, and emergency evacuation. You may be asked to show proof before the tour starts.

• More than 60 days before departure → Deposit only (non-refundable)
• 59–30 days → 50% of total price
• 29–15 days → 75% of total price
• 14 days or less / no-show → 100% of total price

Some private or peak-season tours have stricter rules — always check your confirmation email.

Date changes are treated as a cancellation + new booking, so standard cancellation fees apply. Contact us as early as possible — we’ll do our best to accommodate you with minimal or no charge when availability allows.

In case of cancellation by us (low participation, force majeure, etc.), you will receive a full refund or an alternative tour of equal or higher value. We are not responsible for any non-refundable flights or other arrangements you made.

You are responsible for obtaining the correct visa and any required vaccinations. We provide up-to-date information on each tour page, but requirements can change — always verify with your embassy or a travel clinic.

Most tours are family-friendly. Minimum age (if any) and child discounts are shown on the tour page. Just select the correct age when booking.

Absolutely! Please mention any dietary restrictions, allergies, or mobility needs when booking. We’ll do our best to accommodate (some remote areas have limitations).